JetBlue CEO in Boston launches new service after several days of flight delays and cancellations

One of the busiest airlines operating from Boston Logan International Airport will add new overseas routes this summer. JetBlue CEO Robin Hayes announced on Tuesday that the plane will begin flying from Boston to London Gatwick. Flights to London Heathrow will begin on August 22. Tickets have already been sold out and Hayes Airlines has announced that it will be offering introductory fares. $ 499 round-trip to London and $ 2,000 round-trip in its Mint Business Class. Following the announcement, Hayes was expected to face some tough questions from reporters about the latest travel disruptions involving the airline. On Monday, 222 flights to or from Logan were delayed, of which 58% were JetBlue flights and 53 were canceled – less than 70% of which belonged to JetBlue. Jetblue had most problems, but many other airlines also experienced delays and cancellations. A spokesman for JetBlue said the number of flight delays and cancellations was not specific to JetBlue, and that severe weather in the southeast and several air delay delays had a significant impact on the industry over the past several days. Has apologized to customers for the progress made in restoring personnel and aircraft. “It takes a few days for these situations to fully heal when they have a significant impact on our operations. We apologize to our customers for the inconvenience and refresh them and move on as soon as possible,” JetBlue said in a statement. Can fly during the day, ”said traveler Tina Dinh. There is also frustration. Perceived by the flight crew. The Transport Workers Union says JetBlue is unjustifiably blaming employees for the delay. Ed Baklor, JetBlue’s head of customer care and programs, issued a statement on March 28 stating that problems with JetBlue were caused by flight attendants ‘refusal to accept work, according to the U.S. Transportation Workers’ Union. The union said in a statement that Baklor’s statement could not be further from the truth. “It’s time for JetBlue to stop blaming their flight attendants,” said Gary Peterson, TWU’s international vice president and director of aviation. In the union statement. “Our flight attendants came and let this plane fly during epidemics. Now is the time for management to show them. “” The flight attendants are not the cause of these problems. They are the reason why customers are coming back to JetBlue, “said John Samuelson, president of TWU International.” TWU is ready to address these issues immediately. It’s time for JetBlue to take responsibility for poor management. A table for negotiating real solutions to real problems. ”

One of the busiest airlines operating from Boston Logan International Airport will add new overseas routes this summer.

JetBlue CEO Robin Hayes announced on Tuesday that the plane will begin flying from Boston to London Gatwick. Flights to London Heathrow will begin on August 22.

Tickets are already on sale, and Hayes announced that the airline will offer an introductory fare of $ 499 for a round-trip to London and less than $ 2,000 for its Mint Business Class fare.

Following the announcement, Hayes was expected to face some tough questions from reporters about the latest travel disruptions involving the airline.

On Monday, 222 flights to or from Logan were delayed, of which 58% were JetBlue flights and 53 were canceled – less than 70% of which belonged to JetBlue.

Jetblue had most problems, but many other airlines also experienced delays and cancellations.

A spokesman for JetBlue said the number of flight delays and cancellations was not specific to JetBlue, and that severe weather in the southeast and several air delay delays had a significant impact on the industry over the past several days.

The airline said it had made progress on getting the crew and aircraft back to normal and apologized to customers.

“It takes a few days for these situations to fully heal when they have a significant impact on our operations. We apologize to our customers for the inconvenience and work to renew them and move on as quickly as possible,” Jet Blue said in a statement.

“They will wait for one crew, the last crew may be late, and then they will attack the maximum time they can fly that day,” said traveler Tina Din.

The flight attendants also feel frustrated. The Transport Workers Union says JetBlue is unjustifiably blaming employees for the delay.

Ed Baklor, JetBlue’s head of customer care and programs, issued a statement on March 28 stating that problems with JetBlue were caused by flight attendants ‘refusal to accept work, according to the U.S. Transportation Workers’ Union. The union said in a statement that Baklor’s statement could not be further from the truth.

“It’s time for JetBlue to stop blaming their flight attendants,” Gary Peterson, TWU’s international vice president and director of aviation, said in a statement. “Our flight attendants came and let this plane fly during epidemics. Now is the time for management to show up for them.

“The flight attendants are not the cause of these problems. They are the reason why customers are coming back to JetBlue, “said John Samuelson, president of TWU International.” TWU is ready to address these issues immediately. It’s time for JetBlue to take responsibility for poor management. A table for negotiating real solutions to real problems. “

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